Customer Service Representative

The Customer Service Representative will be responsible for: 1. Responding to customer enquiries by telephone, email, chat, or in person. 2. Providing accurate information about products, services, prices, and procedures. 3. Recording and resolving customer complaints within established guidelines. 4. Escalating complex issues to the appropriate departments. 5. Maintaining accurate customer interaction records. 6. Following up on unresolved complaints and service requests. 7. Explaining company policies, service terms, and procedures. 8. Identifying opportunities to improve the customer experience. 9. Maintaining professional communication with customers. 10. Meeting customer service performance targets, including response times and satisfaction measures.